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NexFlow Automation
Free audit

AI Agents & Assistants

Task-specific AI with human guardrails — support triage, drafting, and extraction that knows when to escalate.

Book a Free Automation AuditRun an example
Spec · S3
Scope
One workflow per deliverable
Price
Fixed, quoted from the approved spec
Ownership
Everything handed over to you
Built with
OpenAI APIAnthropic APIn8nCustom TypeScript/PythonHelpdesk & CRM integrations

Overview

What it is

Support questions that repeat 80% of the time still need a human to answer each one. A task-specific AI agent can handle the repetitive ones and route the rest with rules, not vibes.

We build agents scoped to a single job (triage, drafting, extraction), connected to your helpdesk or inbox, with explicit escalation rules so a human is always in the loop where judgment matters. This removes busywork from your team; it does not replace them.

Sounds familiar?
  • “Support questions that repeat 80% of the time still need a human to answer each one.”
  • “Invoices, receipts, and documents are processed by hand, with errors.”

How it works

A fixed-scope path from spec to handover

You approve the spec, we build it, you see it run, you own it.

  1. Scope the task

    One agent, one job. We define exactly which messages or documents it handles and which it must never touch.

  2. Set the guardrails

    Confidence thresholds, escalation triggers, and fallback-to-human rules are part of the spec — agreed before we build.

  3. Integrate with your tools

    The agent works inside your existing helpdesk, inbox, or CRM. Your team keeps using the tools they know.

  4. Measure & tune

    We track deflection and escalation rates after handover, and document how to adjust prompts and rules yourselves.

  1. InputIncoming message / document
  2. Step 1Classify & extract intent
  3. Step 2Draft answer or structured data
  4. Step 3Confidence check → auto-send or escalate to human
  5. OutputRepetitive requests handled; humans get the cases that need judgment
Illustrative flow. Your build is specified and demoed on your own process during the audit.

What you get

Named deliverables, not billable hours

Everything below is included in the fixed price and handed over with documentation and credentials.

  • AI agent integrated into your helpdesk, inbox, or CRM
  • Fallback-to-human rules with explicit escalation triggers
  • Prompt and configuration documentation your team can edit
  • Deflection/escalation tracking so results are measurable

Not sure this is the right first automation? The Automation Audit finds the highest-value opportunity and ends with a working proof-of-concept.

In practice

Workflows built with this service

Each one has the full spec and a labeled demo you can run.

Find out what’s worth automating. Free.

A 30-minute call about your actual processes. You leave with a prioritized roadmap and see ai agents & assistants demonstrated on your own workflow, whether or not you work with us.

Book a Free Automation AuditSee the process
  • 30 minutes, on your real processes
  • Prioritized roadmap you keep either way
  • Working proof-of-concept before any contract
  • Reply within one business day